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Select your model. How does HP install software and gather data? Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number. Showing results for. Search instead for. Did you mean:. Learn how to upgrade to Windows Create an account on the HP Community to personalize your profile and ask a question. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. We would like to share some of the most frequently asked questions about Instant Ink. All forum topics Previous Topic Next Topic. New member. Message 1 of 5. HP Recommended. Thanks, Michael. I have the same question. Message 2 of 5. Use these recommendations and procedures to troubleshoot and avoid wireless connectivity issues. Restart the printer and the computer : Restarting the computer and the printer can clear error conditions.
Confirm the printer connection and network name : On the printer, make sure the blue light next to the Wireless icon is on and steady. Open the Wireless network menu to make sure the printer is connected to the same network as your computer. Move the printer and router closer together : Move the printer and the computer closer to your wireless router, to within 6 ft 1. Wireless signals are weaker at greater distances between the printer and the router.
Manually connect the printer to the network : Many HP printers have a Wireless Setup Wizard on the printer control panel network or wireless settings menus. Follow the on-screen instructions to connect the printer to the network. Restart the router : If you are experiencing a slow or intermittent wireless connection, restart your router. Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.
Check the router band setting : Many routers operate in both 2. Make sure the 2. If the router broadcasts separate network names SSIDs for each band, connect the printer to the 2. Check your firewall software : Your firewall software might prevent the printer from accessing the computer. Accept or allow any firewall messages that display during the printer software download and installation. You can also configure the software to allow HP downloads and installations. Check for obstructions between the printer and the router : Remove any metal objects between the printer, the computer, and the access point router.
Objects such as refrigerators or metal bookcases can interfere with wireless signals. Check for other devices that emit radio and wireless signals : Move any devices that emit radio signals, such as microwaves and cordless telephones, farther away from the printer. Use the control panel menu to type an IP address that is valid for use on your local area network. What if the printer is not found during the installation? The installer software cannot set up the printer if it is not available on the network or if there is a problem with your local network.
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